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At shugnewyork.com we recognize and respect the privacy expectations of our customers. We are committed to complying with the law as it pertains to your privacy, including the United States Federal Electronic Communications Privacy Act and the United States Federal Computer Fraud and Abuse Act. This notice is to inform you of the kinds of information we collect about our customers and the circumstances in which that information may be disclosed to third parties who are not affiliated with us.

 

COLLECTION OF CUSTOMER INFORMATION AND USE

To provide you the best possible products and services, we will request specific personal information when you make a purchase on shugnewyork.com. Any personal information collected on shugnewyork.com is knowingly and voluntarily provided by customers, as well as visitors, to our site. This information includes:

My Account - You are asked to create a personal shopping account with shugnewyork.com when making a purchase. In creating this account, you authorize shugnewyork.com to store your information (i.e. name, e-mail address, telephone number, and shipping and billing addresses). This information is used to identify you while you shop, so we can keep the items you have chosen in a 'shopping cart.' We use your e-mail address to send you three emails following a purchase. The first email is a username and password reminder. The second email confirms that your order was processed, and provides an itemized order summary with your order number. The third email confirms that your order was shipped, and provides you with a USPS tracking number so that you can determine the status of your order. Please note that should any of your items be on reserve, out-of-stock or discontinued, you will receive an additional email after your order confirmation specifying the specific status of each item in question. If necessary, a Customer Service Representative may contact you by telephone to resolve any issues concerning your order. Collecting this information is for your convenience only, and is not used for any other purpose.

Purchases - When you place an order, you will be asked to provide your credit card information. shugnewyork.com does not, however, store your credit card information, unless you authorize it.

Mailing List - When you create an account with shugnewyork.com, you will be given the option to be added to the shugnewyork.com mailing list. Whether or not you select this option, your personal information will never be shared with or sold to anyone. Additionally, subscriptions to the mailing list can be cancelled at any time. To have your name removed from this list, please click the unsubcribe link in any mass email you receive from us or contact us at info@shugnewyork.com.

Improving Your Online Experience - Data collected may be used to help us determine what additional features would be of benefit to you on this site. shugnewyork.com may use information about you to tailor the site experience of another user that is similar to you, but without disclosing your identity or specific private information.

 

YOUR SECURITY

shugnewyork.com has third party relationships with credit card processing companies, shipping companies and the company who hosts our website. These companies only have access to information that is necessary for each to fulfill their respective roles in completing our customers’ orders. We require all service providers to maintain policies and procedures designated to assure only appropriate access to, and use of information about customers of shugnewyork.com, and to maintain physical, electronic and procedural safeguards that comply with federal standards to guard non-public personal information of customers of shugnewyork.com. We also train our staff to safeguard personal information of our clients, and they are required to use such information for business purposes.

shugnewyork.com may disclose specific personal information about you if required by law, governmental request of court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court.

 

COOKIES

shugnewyork.com uses a feature of your Internet browser called a "cookie" to assign a unique identification to your computer. Cookies are files that your web browser places on your computer’s hard drive. shugnewyork.com creates and then uses these cookie files to track your clicks as you browse through our web site.

shugnewyork.com uses cookies to tell us whether you have visited shugnewyork.com previously and to help us determine whether you came to shugnewyork.com from a particular internet link or banner advertisement. shugnewyork.com will not and cannot use cookies to retrieve personal information about you from your computer unless you specifically and willingly provide this information.

 

OUR PROMISE

shugnewyork.com will adhere to the policies and practices described in this notice regardless of whether you are a current or former customer of shutnewyork.com. We will do so in accordance with our business practices.

 

INTELLECTUAL PROPERTY CLAIMS

S'hug® as well as other marks, graphics, typefaces, trade names and logos appearing on the Site are trademarks or trade dress of S'hug®. All other trademarks, graphics and images appearing on the Site are the property of their respective owners, including, in some instances, us. Our trademarks and trade dress may not be used in any manner for any purpose. Patents used in connection with the Site are the property of their respective owners, which may include us.

 

YOUR CONSENT

You acknowledge that this privacy policy is part of the terms of service and you agree that using this site signifies your assent to shugnewyork.com’s privacy policy. shugnewyork.com reserves the right to change this privacy policy at any time, without advanced notice. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

If you have any questions about your privacy or security at shugnewyork.com, please email us at info@shugnewyork.com.